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Infrastructure Managed Services – (IMS)

Infrastructure

We have MCDST and MCP certified engineers to better serve you and your company. In addition, we have MCSE and MCSA certified engineers to conduct Wintel operations, and a large number of CCNA, CCNP and CCIE certified engineers to perform network monitoring services for your projects.

Desktop Support
  • Hardware Support
  • Asset Management
  • Front office / back   office support
  • Installation and user moves
Server Administration Support
  • Windows Back Office application support
  • Backup / restore   operations
  • Linux / Unix   administration
Network Administration Support
  • Network performance monitoring
  • 24 X 7   problem monitoring service
  • Troubleshooting
Project Management
  • Response to RFP’s and RFI’s
  • Project estimation
  • Total project support including project managers, team leaders, project team engineers.

All engineers have depth of experience and many levels of industry certifications. These include Microsoft (MCDST, MCP, MCSE, MCSA), Cisco (CCNA, CCNP, CCIE), Linux/UNIX (SCSA), Project Management (PMP, ITIL).

We also offer a variety of support options, such as:

  • Full outsourcing based on SLA
  • Remote support based on SLA
  • Full and part time on-site engineers
  • On-demand support
  • On-call engineers