Experience: Support Engineer
Position: Onsite Support Engineer
No. of open positions: 2
Job Location: Taipei
As a minimum, each onsite support Workplace Engineer shall have the following skillset:
ü Good customer facing skills and be well presented
ü Independent and pro-active thinking
ü Builds effective relationships both within the team and across the business and Professional Services
ü Able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
ü Able to work alone and unsupervised, taking the initiative when necessary
ü Organizes and prioritizes work appropriately
ü Experience of using a Call Logging system
ü Good working knowledge of Windows 7/10 and related Office applications
ü Support experience of MACs
ü Knowledge of mobile devices – Android and iOS
ü Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
ü Familiarity with Microsoft SCCM during troubleshooting, H&E support
ü Ability to replace defective parts, as identified by TCS
ü Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
ü Valid driving license
ü Excellent communication are mandatory in English and local language; regional language support would be a plus
ü 36 months of experience in IT field is required
· Engineer’s background check is required
Required tools and equipment: Screwdrivers, ESD security mat, pair of pliers, Tablet / smartphone, RJ45 Crimping Tool, RJ45 Signal tester.
Language(s): Native local language, Good English language skills in reading, writing and speech.
Tentative DOJ: 01st Sep 2020
Following services are in scope.
Following devices are in scope.
Telephony and video conferencing equipment including headsets